Privacy Policy
Last Updated: September 14, 2025
This Privacy Policy describes how Textito ("we," "us," or "our") collects, uses, and protects your information when you use our SMS communication platform and related services.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, business name, and phone number when you create an account
- Customer Data: Information about your customers that you upload or enter into our system, including names, phone numbers, email addresses, and service details
- Message Content: SMS messages you send through our platform
- Payment Information: Billing information processed through our payment processors
- Communications: Messages you send to our support team
1.2 Information We Collect Automatically
We automatically collect certain information when you use our services:
- Usage Data: Information about how you use our platform, including features accessed, pages viewed, and actions taken
- Device Information: IP address, browser type, operating system, and device identifiers
- Message Analytics: Delivery status, response rates, and engagement metrics for messages sent through our platform
- Cookies and Tracking: Information collected through cookies and similar technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our SMS communication services
- Customer Support: To respond to your inquiries and provide technical support
- Communication: To send you important updates, billing notifications, and service-related communications
- Analytics: To analyze usage patterns and improve our platform
- Compliance: To comply with legal obligations and enforce our terms of service
- Security: To protect against fraud, abuse, and unauthorized access
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, including:
- Payment processors (Stripe)
- SMS delivery services (Twilio)
- Email service providers
- Cloud hosting providers
- Analytics services
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe such disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.
4. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication requirements
- Secure data centers and infrastructure
- Employee training on data protection
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Account Data: Retained while your account is active and for a reasonable period after account closure
- Message History: Retained for the duration of your subscription and up to 2 years after account closure
- Payment Information: Retained as required for tax and accounting purposes
- Analytics Data: Aggregated and anonymized data may be retained indefinitely
6. Your Rights and Choices
You have certain rights regarding your personal information:
6.1 Access and Portability
You can access and download your personal information through your account settings or by contacting us.
6.2 Correction
You can update your account information and correct inaccuracies through your account settings.
6.3 Deletion
You can request deletion of your account and associated data, subject to legal and legitimate business requirements.
6.4 Communication Preferences
You can opt out of non-essential communications through your account settings or by contacting us.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Third-Party Services
Our platform integrates with third-party services. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@textito.com
Subject: Privacy Policy Inquiry
By using Textito, you acknowledge that you have read and understood this Privacy Policy.